● Flow example
Change my booking
No problem. What would you like to change?
RescheduleCheck my bookingCancel
You
Reschedule
When would suit you better?
TomorrowNext ThursdayNext week
You
Next Thursday
Next Thursday change request · Team notified
Your Facebook receptionist
Helpful conversations,
without the busywork.
Build a simple Messenger flow that answers enquiries, captures the right details, and brings your team in when it matters.
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● Flow example
Book a service
Hi! What can we help you with today?
Book a serviceSee our servicesAsk a question
You
Book a service
Which service do you need?
ConsultationInstallationRepair
You
Installation
Installation booking · Team notified
● Flow example
Get a quote
Sure — let’s get a few details first.
Get a quoteView examplesTalk to the team
You
Get a quote
What would you like a quote for?
New projectUpgradeNot sure yet
You
New project
New project quote · Ready for review
● Flow example
Help me choose
Not sure which option is right? I can help.
Help me chooseCompare optionsSee pricing
You
Help me choose
What matters most to you?
Lowest costBest performanceFastest setup
You
Best performance
Best-performance recommendation · Team handover
● Flow example
I need help now
We’ll get this to the right person quickly.
Help todayReport a problemSpeak to someone
You
Help today
What do you need help with?
Something stopped workingUrgent repairOther
You
Urgent repair
Urgent repair request · Sent directly to team
● Flow example
Ask a question
Of course — what would you like to know?
Ask a questionSee FAQsTalk to the team
You
Ask a question
Which topic is your question about?
ServicesPricingTiming
You
Timing
Timing question captured · Team can follow up
● Flow example
Book a service
Hi! What can we help you with today?
Book a serviceSee our servicesAsk a question
You
Book a service
Which service do you need?
ConsultationInstallationRepair
You
Installation
Installation booking · Team notified
● Flow example
Get a quote
Sure — let’s get a few details first.
Get a quoteView examplesTalk to the team
You
Get a quote
What would you like a quote for?
New projectUpgradeNot sure yet
You
New project
New project quote · Ready for review
● Flow example
Help me choose
Not sure which option is right? I can help.
Help me chooseCompare optionsSee pricing
You
Help me choose
What matters most to you?
Lowest costBest performanceFastest setup
You
Best performance
Best-performance recommendation · Team handover
● Flow example
I need help now
We’ll get this to the right person quickly.
Help todayReport a problemSpeak to someone
You
Help today
What do you need help with?
Something stopped workingUrgent repairOther
You
Urgent repair
Urgent repair request · Sent directly to team
● Flow example
Ask a question
Of course — what would you like to know?
Ask a questionSee FAQsTalk to the team
You
Ask a question
Which topic is your question about?
ServicesPricingTiming
You
Timing
Timing question captured · Team can follow up
● Flow example
Change my booking
No problem. What would you like to change?
RescheduleCheck my bookingCancel
You
Reschedule
When would suit you better?
TomorrowNext ThursdayNext week
You
Next Thursday
Next Thursday change request · Team notified
From the first question to a clear team handoff.
AB
CapturedAlex from Facebook
New enquiry · just now
Hi, I'd like to get a quote for a photo shoot.
Absolutely — I can help with that. What date are you considering?
Flow progress2 of 3
Collecting event details
01
Start with a flow
Choose a ready-made flow for bookings, quotes, services, or FAQs.
02
Make it yours
Shape the conversation around the questions your customers actually ask.
03
Hand off with context
Give your team the useful details before a conversation reaches a person.